SHIPPING, RETURNS & REPLACEMENTS POLICY
Effective Date: August 1, 2026
The Mushroom Saloon is operated by Pinnacle Partners LLC. Please read this policy before placing an order.
RETURNS AND REPLACEMENTS
All Sales Final
Because many of our products are consumable, ingestible, perishable, personal-use, or subject to strict storage and handling requirements, all sales are final once a product leaves our store or has been shipped.
We do not accept returns or exchanges based on flavor, size, strength, personal preference, change of mind, or dissatisfaction with a product’s subjective effects.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, contains a manufacturer’s defect, or includes an incorrect item, contact us within seven calendar days of delivery.
Please provide:
• Your name and order number
• A description of the problem
• Clear photographs of the product and packaging
• Photographs of any shipping damage
If the claim qualifies, we will replace the affected item at no additional cost. If a replacement is unavailable, we may issue store credit or a refund at our discretion.
Products Not Eligible for Return or Replacement
We cannot provide a return, refund, exchange, or replacement for:
• Products opened, used, altered, or tampered with
• Flavor, size, strength, or personal-preference concerns
• Products purchased from another retailer or third-party seller
• Damage caused by improper storage or use
• Claims submitted more than seven days after delivery
• Orders shipped to an incorrect address supplied by the customer
Shipping charges are non-refundable unless the shipment error was ours.
SHIPPING POLICY
Processing Times
Orders are generally processed within one to three business days, excluding weekends and holidays. You will receive a confirmation when your order has shipped.
Shipping Methods and Delivery Times
We use established carriers such as USPS, UPS, or FedEx when available. Shipping rates are calculated at checkout based on the order and destination.
Most orders arrive within three to seven business days after shipment. Delivery dates are estimates and are not guaranteed. Weather, carrier delays, holidays, legal restrictions, and other circumstances outside our control may affect delivery.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays, returned packages, or losses caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.
Lost or Damaged Shipments
If a package is lost or damaged in transit, contact us promptly at BarKeep@TheMushroomSaloon.com. For damaged shipments, include photographs of the package, label, and damaged product. We will work with the carrier and determine whether a replacement or other resolution is appropriate.
UNITED STATES SHIPPING ONLY
We ship only within the United States and only where the ordered products are permitted under applicable federal, state, county, and local requirements.
Product availability online does not guarantee that a product may legally be shipped to every destination. We may review, hold, cancel, or refund any order that cannot be shipped lawfully or through an available carrier.
HEMP-DERIVED CANNABINOID SHIPPING RESTRICTIONS
We do not ship intoxicating hemp-derived cannabinoid products to jurisdictions where those products or product formats are prohibited or restricted.
Under our current shipping policy, we do not ship hemp-derived Delta-9 THC products to:
Idaho, Indiana, Iowa, Kansas, Kentucky, Nebraska, New Hampshire, South Carolina, South Dakota, Tennessee, Texas, Wisconsin, or Wyoming.
Certain hemp-derived product formats—including edibles, beverages, and inhalable products—may also be unavailable for shipment to:
California, Hawaii, Louisiana, Pennsylvania, Utah, Virginia, or Washington.
Additional restrictions may apply to Delta-8 THC, Delta-10 THC, THC-O, HHC, and other intoxicating or psychoactive cannabinoids. Restricted items may be removed from an order, or the entire order may be canceled and refunded.
All hemp-derived cannabinoid products offered for shipment are intended to comply with applicable federal hemp requirements, including the applicable Delta-9 THC concentration limit. Federal hemp status does not guarantee that a product is permitted in every state or locality.
KRATOM SHIPPING RESTRICTIONS
We do not ship kratom products to:
Alabama, Arkansas, Indiana, Rhode Island, or Wisconsin.
We also do not ship kratom to locations where local restrictions apply, including:
• Sarasota County, Florida
• San Diego and Oceanside, California
• Alton, Jerseyville, and Edwardsville, Illinois
• Columbus and Union County, Mississippi
• Ascension, Franklin, and Rapides Parishes, Louisiana
Additional state or local restrictions may apply.
AMANITA MUSCARIA SHIPPING RESTRICTION
We do not ship Amanita muscaria products to Louisiana. Additional restrictions may apply if another jurisdiction limits or prohibits these products.
VAPE AND INHALABLE PRODUCTS
Vape and inhalable products are shipped only when permitted by applicable law, carrier rules, age-verification requirements, and delivery restrictions. Some products may be available for in-store purchase but unavailable for shipment.
CUSTOMER RESPONSIBILITY AND ORDER REVIEW
Laws and regulations can change quickly. Customers are responsible for confirming that the products they order are permitted at their destination.
The Mushroom Saloon independently reviews orders for shipping eligibility. We reserve the right to refuse, modify, cancel, or refund any order when we determine that shipping the order may violate a law, regulation, carrier requirement, payment-processing requirement, or company compliance policy.
AGE REQUIREMENT
You must be at least 21 years old to purchase age-restricted products. By placing an order, you confirm that you meet all applicable age requirements and that the information provided during checkout is accurate.
PRODUCT DISCLAIMER
Statements concerning our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
CONTACT US
The Mushroom Saloon
Pinnacle Partners LLC
826 East Fillmore Street, Suite B
Colorado Springs, Colorado 80907
(719) 900-8733